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KEY RESPONSIBILITIES
61 The successful Performance Manager will accomplish the following:
o Establish strong customer relationships through frequent direct contact and service delivery of Performance Management Solutions and Performance Service offerings
o Deliver on contractual obligations and ensure customer satisfaction for Performance customers coordinating/calculation value of the Performance services and products and communicating service value through Performance Reviews.
o Enable Service Managers by providing comprehensive Performance Management Solutions offerings that incorporate UOP cross bundled products and services to deliver the right solutions and value for our customers.
o Work closely with Technical Sales Support team to generate Performance Management Solutions technical proposal with measurable values, be able to clearly present to internal and external customers
o Work closely with Field Service and Technical Service team to ensure the execution of all Performance Solution Management Agreement and achieve committed performance KPI improvement to customers
o Work closely with the Digital team to understand and integrate into Performance Management Solutions available to capture the largest revenue opportunities within the region.
o Work closely with Service Managers and Sales Managers to develop a robust pipeline for each customer site in region.
o Identify opportunities for customer value creation by developing leads This includes proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, look for performance improvements that letting the Account Manager and Service Manager know of possible catalyst and adsorbent opportunities for a given customer.
o Contribute to detailed account plans and forecast based on the customer’s turnaround dates